Optus CEO Refutes Claims That Network Upgrade Triggered Outage

The CEO of Optus, Australia’s second-largest telecommunications company, has stated that a recent network outage was not due to their ongoing network upgrade. Instead, he pointed out other factors that might have contributed to the issue.

Optus Network Outage: The Situation

On October 13, Optus users experienced a significant network outage that affected various services including mobile, broadband, and digital television. The disruption left customers across the country unable to make calls or use the internet.

CEO’s Rebuttal to Upgrade Blame

Kelly Bayer Rosmarin, the CEO of Optus, refuted claims that the outage was caused by the ongoing network upgrade. She clarified that such upgrades are meticulously planned and executed to avoid causing any disruption in services.

Identifying the Real Culprit

Rosmarin suggested that the outage was likely due to a combination of factors such as external impacts on the network, rather than the upgrade. However, she did not elaborate on the nature of these external impacts. Investigations are ongoing to identify the precise cause of the outage.

While Optus has been quick to address the situation and restore services, the incident underscores the importance of robust and resilient network infrastructure. As investigations continue, the cause remains uncertain, with the CEO affirming that an upgrade was not the trigger.